Salon Policies

  • Facebook Social Icon
  • Instagram Social Icon
 

At S R Hair Studio, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave S R Hair Studio. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.

Appointments

In consideration of our other customers and stylists-

 

Please ensure that you book your appointment for all the required services, so that your appointment is given the correct time needed.

Last minute changes (less than 48 hours notice) to appointments will be classed as a late cancellation and will be charged a fee at 25% of the cancelled service.

Prior to keeping your appointment, please ensure you have removed any hair extensions/braids or weaves. Not doing so may result in additional charges, as the stylists may not be able to start their next appointment on time.

 Please arrive with your hair detangled, so that your hair services can begin on time. You will incur additional charges if your hair is not detangled.

Deposits

We require a 25% non-refundable deposit for all appointments.  This MUST be paid within 24 hours of booking the appointment, a minimum of 24 hour’s notice is required for cancellations or rescheduling. An appointments may be rescheduled once without paying a new deposit.

 

Rescheduling, Cancellations and No shows

We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to cancelling appointments. If you cancel more than 24 hours before your set appointment, we’ll do our best to set up a better slot for you, no questions asked. If you cancel with less than 24 hours to go, you will lose your deposit.

Lateness

We understand that due to your busy schedule, you may find yourself running late. If you think you are going to be late, please call and let us know. Customers who are late will be given a (10) ten minute grace period. Any time after this may result in a £5 late fee. If you are more than 20 minutes late, your appointment may be reopened or given away to another client. If we keep the appointment for you, we may not be able to complete the full service you booked.

 

Relaxers

Virgin Relaxers:-

The price quoted is for up to shoulder length hair.

Below shoulder length and thick hair will incur extra costs (£10 – 15)

Regrowth:-

The price quoted is based on up to 3 months regrowth and will incur additional costs if there is substantial regrowth (£5 – 10)

A relaxer service will not be carried out on hair that has recently been taken out of braids or weave. (Please allow at least 2 weeks). If possible, try not to scratch your scalp for at least 48 hours before your appointment.

 

Hair Extensions

If you have not booked in for a Wash & Blow Dry with your hair extension service, please ensure you arrive with your hair washed and free from any products. (You are more than welcome to bring your choice of scalp moisturiser to be applied once your cane rows are complete).

 

Hair extensions will not be installed on hair that has been recently relaxed. Please allow about 2 weeks.

Weave bundles which have been cut, may also incur additional charges/s.

Knotless braids, we only use pre stretched braiding hair. You will need to drop of the braiding hair prior to your appointment. Please contact us via WhatApp 07904805670 to discuss the best time to do this.  

 

Online Shop

 

Placement of an order

 

When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you proceed to place an order.

 

Cancelling an order

 

As a customer, you are free to cancel an order within 14 days. Your refund will be credited to the exact account from which the original payment was taken from.

 

Acceptance of an Order

 

When an order is placed, you will get an order confirmation sent to the email address you provided during checkout, containing information about order content and prices.

 

Store Pick-up

Once you have placed your order you will receive a text or an e.mail giving you an allocated pick-up time.  If the time is not convenient for you, please contact us as soon as possible to arrange an alternative collection time/date.

Returns policy

 

S R Hair Studio accepts returns within 14 days if the products are not used, changed, washed or otherwise manipulated. Products need to be returned in original packaging with the seal intact.

 

No products may be returned to S R Hair Studio without the prior written consent of S R Hair Studio and are subject to a return charge.

 

We reserve the right to refuse customers who show aggressive and unruly behavior.

 

Photographs taken inside S R Hair Studio may be used for promotional activities. Please inform the stylists/receptionist if you would not like your photograph taken or this purpose.

 

Complaints

 

If you are unhappy with your service, please do not hesitate to speak to the stylist or management during your appointment or before you leave the salon.

 

Sorry there are NO refunds on our services or products.  Prices are subject to change.